What is the refund and return policy?

All of our items are fulfilled by Amazon and ships based on Amazon Shipping Rates and Policies.

What are the shipping options?

We fulfill all of our orders through Amazon and their rates can be found here. Unfortunately, our products are only available in the United States at this time.

When will I receive my order?

Here is some more information about tracking your Amazon package.

What should I do if I never receive my order?

You must contact Amazon for assistance with missing orders. They recommend performing these steps when a package is missing.

What do I do if I receive a defective order?

You can apply for a refund through Amazon.

How do I modify my order?

You can modify any order before the shipping process has started. Here is more information from Amazon.

Where are you located?

Our headquarters are in Redmond, WA and we ship from Amazon Warehouses all over the United States. Many of our products are created by small businesses from the Pacific Northwest and some selections are imported from countries all over the world including Italy, Morocco, Peru, and more!

What do I do if my question isn’t answered here?

You can email m2.marketing@rhinofinefoods.com or contact us directly on our website.